Edited by: Tecnológico Superior
Corporativo Edwards Deming
July - December Vol. 6 - 2 - 2022
https://revista-edwardsdeming.com/index.php/es
e-ISSN: 2576-0971
Received: November 12, 2021
Approved: February 2, 2022
Pag 57-66
Development of an intelligent technology
platform for health self-management through an
application focused on the comparative analysis of
the use of a wiki.
Desarrollo de una plataforma de tecnologías inteligentes
para la autogestión de salud mediante un aplicativo
enfocado en el análisis comparativo del uso de un wiki
Roberto Andrés García Viteri
*
García Viteri* Roberto Andrés García Viteri
*
Mariela Priscilla Vargas Ramírez
*
Karla Maribel Ortiz Chimbo
*
Mariana de Jesús Alvarado Márquez
*
ABSTRACT
The analysis that was developed through this project on
the use of a Wiki to improve communication between
users and information manager is given by the boom of
requirements and amount of data entered into the
platform that should be interactive and friendly with those
involved. Therefore, a study was carried out to analyze a
Wiki that allows the implementation of data without losing
data and at the same time is efficient and effective in finding
information required by users. A platform creates
information modules that are visualized in a technological
way and that require an excellent data visualization, but
sometimes when the information is collected it is at risk of
being lost. For this reason, the Project Management and
Communications module was created to access the
feasibility of implementing a Wiki that protects the
information entered through data security and that is
filtered, allowing the information entered to be adequate
for the user.
* Master, Profesor de la Universidad de Guayaquil, Ecuador. roberto.garciav@ug.edu.ec,
ORCID: 0000-0002-6096-9628
*
Master, Profesor de la Universidad de Guayaquil, Ecuador. mariela.vargasr@ug.edu.ec,
ORCID: 0000-0001-5987-072X
*
Master, Profesor de la Universidad de Guayaquil, Ecuador. karla.ortizch@ug.edu.ec,
ORCID: 0000-0001-6722-244X
*
Master, Profesor de la Universidad de Guayaquil, Ecuador.
*
Master, Profesor de la
Universidad de Guayaquil, Ecuador. mariana.alvaradom@ug.edu.ec, ORCID: 0000-0003-
2024-8882
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Keywords: Qualitative, descriptive, business
RESUMEN
El análisis que se desarrolló a través de este proyecto en la utilización de un Wiki para
mejorar la comunicación entre los usuarios y administrador de información se da por el
auge de requerimientos y cantidad de datos ingresados en la plataforma que debe ser
interactiva y amigable con los involucrados. Por ello se llevó a cabo un estudio de análisis
de un Wiki que permita implementar datos sin que se pierdan datos y que a su vez sea
eficiente y eficaz en encontrar información requerida por los usuarios. Una plataforma
crea módulos de información que se visualiza de forma tecnológica y que requiere de
una excelente visualización de datos, pero que en algunas ocasiones al levantar la
información corre riesgo de perderse, para eso se crea el módulo de Gestión de
Proyectos y Comunicaciones que accede a la factibilidad de implementar un Wiki que
proteja la información ingresada a través de seguridades de datos y que sea filtrada
permitiendo que la información ingresada sea adecuada para el usuario.
Palabras clave: Cualitativa, descriptiva, empresa
INTRODUCTION
Information Technologies allow users to simplify daily activities through the use of applications
that help to easily access and manage information, whether it is of a personal or professional
nature. Corporations invest thousands of dollars in the creation and incorporation of
infrastructure that facilitates the creation of new means of mass communication and enables the
company to stay ahead of the constantly growing technological environment. Mobile applications
allow subscribers to access information such as: reading the newspaper, accessing world news
online, social networks, health, sports (online instructor), food, mapping, tourism, etc. Users
who handle mobile applications obtain several additional advantages as this allows them to
achieve greater utility of their use, ease and speed with which they access information because
the applications are present on their terminals at all times and they do not need to enter data
at each access.
Also, the storage of your data is secure and helps the user save time and customizing the
application to your liking, being in turn a channel that enables immediate purchases from
anywhere having a playful and friendly character becoming an important element of
entertainment. It is understood that information is a set of data or synthesis of contents that
give importance to the different entities involved, being primordial for the representative
managements; currently it can be considered that we live in a time when corporations discover
that information is their main support through the reciprocity, generation and recreation of all
kinds of contents and data both at a national and global level. At the same time, there are
technological means that allow users to access remotely and securely to important information
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or entertainment; the advances are that through a mobile device can handle the APP HEALTH
platform that deals with different causes with medical monitoring. The systems it employs are
different but the update allows to increase several pathologies as in its beginnings it was focused
on diabetes now it can also have the same forms of help, but with asthma. Data is considered as
a set of information and/or content that provides quality multidisciplinary learning or simply
knowledge of specific and personal areas. Currently it is considered that corporate bodies find
the information as a support that is updated nationally as in the world. For that reason the data
or personal information must present security at the moment of mounting them in a platform.
The collection, distribution and availability are effective tools to achieve the proposed objectives.
Therefore, the computer work concentrates its care to gather and transmit the data that are
prepared and processed in the various fields of the architectural model in the development of
the APP SALUD project, which in turn can be clear to the various stakeholders and project
communication between them.
In the development of the implementation of services to support the mobile application, we have
the Content Management System, better known by its acronym CMS, which allows us to create
a support structure for the creation and administration of content by editors, participants and
other users.
At the administrator user level, it consists of an interface that controls one or several databases
in which we can make modifications of the content, accessing with the user and password.
Within the transformation of the Internet towards content portals and high participation of
users directly, through the different information platforms, has turned content managers into a
fundamental tool for public and private institutions, as well as for users.
A Wiki is called a website, whose pages can be edited directly from the browser, where the
users themselves create, modify or delete content that they generally share. The most important
applications and to which it owes its prestige so far have been the creations.
It is common to see a project member who has not received the necessary information during
the development stage, to the point of affecting his work or even the work of the other
members, even if the information is available and backed up.
For which an efficient and effective planning or strategy must be created:
1. Planning
2. Distribution
3. Manage
According to the Royal Spanish Academy (R.A.E.) the meaning of the word information is defined
as: "Communication or acquisition of knowledge that allows to expand or specify what is
possessed on a given subject". Organized set of processed data, which constitute a message that
changes the state of knowledge of the subject or system that receives the message.
There are several approaches to the study of information, in which I emphasize the following: In
computing and information theory, as a measure of the complexity of a set of data. In computer
science, information is the grouping of processed and organized data composed of messages,
knowledge, systematizations, functions and any agility pattern that acquires a deal with the
computer. Each individual evaluates the possible consequences and adapts his attitudes and
actions according to the foreseeable consequences deduced from the meaning of the
information.
This refers to what rules the individual or the expert system must follow to modify its future
expectations about each possible alternative.
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"Information Systems (IS) are designated as a linkage of syntheses that interact with each other
in order to support the activities of an organization. An IS executes 4 basic functions which are:
Input, storage, processing and output of information." ( (Ccmbenchmark, s;).
(León, J.;, 2015) expresses that, from the digital revolution, driven by the Information and
Communication Technology (ICT), arises the proposal for change, to replace documents,
bureaucratic and cumbersome procedures, by access and use of ICT, which will highlight the
comprehensive development of public management in Ecuador, through the implementation and
use of Information Systems (IS). In addition, the National Plan for Good Living (PNVB) in its
objective 1, paragraphs 1.2f and 1.5 describes the importance of ICT in the improvement of
processes and strategic management of enterprises.
Set of technologies developed and implemented to manage information and send it from one
place to another. Information systems: technical and legal aspects (Rodriguez Rodriguez, José
Manuel , 2013),
There are 2 types of ICT which are:
• Information system
ü Emergence in the development of computers
ü Rapid incorporation of new technological changes as they occur.
• Telecommunications
ü Appearance of telephone networks
ü Global network perspective
(Mulcahy, Rita, 2013) refers: "Two types can be defined: One of them is denominated as the
recipient's belief about the knowledge that the sender possesses, defending a reality implying
that it is not real. The gentle knowledge gives way to a chain of losses or faults in the sender's
information, losing the veracity of the information because it is outdated, producing gaps that
can be rescued through study and appropriate preparation, making it dependent on the practice
of a profession or professional activity. Another error is the so-called transmission bias, which
is defined as the recipient's dogma; in the desire to transmit knowledge, the sender defines it as
an exact departure from reality as insecure. This type of error is considered more dangerous
because it is categorizing a negative relationship on the part of the addressee and the sender
loses all naivety. Generally speaking, we can define the first error in "what is said", which includes
the content of the information; the second error is centered on "how it is said", i.e. the way in
which the information is expressed".
It involves making the necessary information available to project stakeholders in a timely manner.
Information distribution includes implementing the communications management plan, as well as
responding to unexpected requests for information.
The means or manner in which information can be collected and retrieved through a variety of
media including manual filing systems, databases, project management software and systems that
allow access to technical documentation.
The distribution of project information can be distributed using a variety of methods:
• Project meetings, distribution of printed documents, manual filing systems, and
electronic databases for participatory access.
• Electronic communication and conferencing tools, such as e-mail, fax, voice mail,
telephone, video conferencing and Internet publishing.
• Electronic tools for project management, such as web interfaces with scheduling and
project management software, meeting support software and virtual offices.
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Involves the collection of all baseline profile data and the distribution of information to
stakeholders, in general this performance information includes how resources are being used to
achieve the proposed project objectives. This information on the completion status of
deliverables and what has been achieved is collected as part of the project execution which is
based on the completion of deliverables.
It includes selecting and providing all the necessary information progressively during the
elaboration of a software engineering project.
Illustration 1. SCRUM
Elaboration: ( (Rasmusson, J;, 2015)
(Scuminc, S;, 2014) It is one of the best practices where a flexible method of rapid
development is implemented through which people can face problems either
complicated or simple working as a team in such a way that a product can be
delivered. In Scrum the features are taken from the end user's perspective, becoming
user stories, the collections of all these features are known as BACKLOG of the
product. Once you have the wish list or the BACKLOG of the product you must
start planning what user story specifically is going to be put in the product release,
to build this product you must have many people in the team and these come to
have roles:
§ Product Owner: Responsible for getting the right features into the product
BACKLOG; represents the users and customers of the product and also assists
in product routing.
§ Scrum Master: His job is to ensure that the project has a smooth process and
that all team members have the necessary tools to perform their tasks, he is the
one who organizes the meetings and the planning of the product release and
becomes the project manager.
§ Team or Developer: is the one who builds the product.
§ Tester: Tests the product to ensure that everything is working properly.
§ Customer: uses the product and is expected to pay for it.
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COMPARISONS BETWEEN THE MOST USED CONTENT
MANAGEMENT SYSTEMS
In order to find out which are the most used or most popular managers, a table has
been created with the data from (W3techs,;, 2009 - 2015) to know its usability
throughout the year and the percentage of growth it has obtained.
Figure 1. Comparisons of Content Managers
Prepared by: Roberto García
DRUPAL: In 2000, Dries Buytaert University student created a website to link communication
with his friends in order to share reports and events, once graduated in 2001 he released his
software as
2
Open Source, today Drupal is developed and maintained by one of the largest
communities of Open Source users; 14 years of development and thousands of modules (known
as contributing) with functionalities and features that anyone can freely use for your website, so
Drupal is generally called the power of Connect. (Drupal Hispano.;, 2010)
MATERIALS AND METHODS
I.T. has a great impact on business processes within organizations due to the effective and
efficient service management processes that its methodology employs. Those technologies that
allow to support information systems, are called as the composition and affinity of computing,
networks and methodology for data processing, where its primary mechanisms are:
• The human element,
• The information included in the information,
• The equipment
• Substructure, routines or software
• The units of information exchange, policy syntheses and measures in addition to economic
assets.
According to Manuel Garrido, 2012: "Information Technology services comprise a repertoire of
activities that starts from the design of the architecture to the continuous management of the
technological infrastructure". One of the ICTs in use and with much relevance today is IP-
Telephony, this technology has evolved over time based on the needs of man, IP-Telephony
allows telephone calls to be made over a network using each of its components (Terminals,
Gateways, Gatekeeper, MGC, IP clouds) and protocols that help the entry of information data
made by a sender. The new information and communication technologies designate at the same
time a set of technological innovations but also the tools that allow a radical redefinition of the
functioning of society.
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I.T. Services management is composed of three factors, which are:
• Persons
• Processes
• Technology
"Applied Research consists of original work undertaken to acquire new knowledge, and is
fundamentally directed toward a specific practical objective."
(http://www.fundacionunam.org.mx)
Applied science has been used because it seeks to solve specific problems or a set of problems,
or even the creation of new products.
In the case of the research, it has been developed in a scientific-research manner due to the use
of information reception techniques, documentation and technical knowledge.
In addition to research tools such as technology and surveys.
"Applied Research consists of original work undertaken to acquire new knowledge, and is
fundamentally directed toward a specific practical objective."
(http://www.fundacionunam.org.mx)
Applied science has been used because it seeks to solve specific problems or a set of problems,
or even the creation of new products.
In the case of the research, it has been developed in a scientific-research manner due to the use
of information reception techniques, documentation and technical knowledge. In addition to
research tools such as technology and surveys.
The type of research that was carried out is an applied research because it is based on solving
practical problems using the knowledge we have gained from the information collected, thus
bringing benefits to society.
Population: For the present thesis, the population is constituted by the 15 teachers of the
Networking and Telecommunications Engineering Career.
Sample: Since the universe population is made up of 15 teachers, we will work with the total
population as a sample for our data collection.
Technique: It was decided to choose the survey as the data collection technique, which will be
carried out to a specific number of teachers with a profile in the software areas of the
Networking & Telecommunications Engineering Career of the Faculty of Mathematical and
Physical Sciences of the University of Guayaquil.
Research Instruments: The instrument used to collect the information and data in the research
is a survey with predefined questions that will be useful to the research in measuring the variables
in the best way. By means of the survey, obtaining the most punctual and precise information
possible.
Collection of information: The information collection was obtained on Monday, December 11,
2017 at the facilities of the Networking and Telecommunications Engineering Career in the N1
laboratory from 19:00 hours until 20:00 hours of the same day.
Processing and Analysis: A questionnaire was elaborated with respect to the collection of
information in order to help or guide us in determining our idea to defend.
RESULTS
A questionnaire was elaborated with respect to the collection of information in order to help
or guide us in determining our idea to defend.
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Table 1. Number of teachers surveyed
TEACHERS SURVEYED
NUMBER
SOFTWARE PROFILE
Do you think that a Wiki would help to better manage information?
Reply
Quantity
YES
NO
-
Total
Table 2. According to the sample, it was determined that around 100% of the teachers
How often do you interact with a Wiki?
Reply
Quantity
ALWAYS
A MENUDO
RARELY
ALMOST NEVER
-
Total
According to the sample, it was determined that about 67% of the teachers surveyed
always use a wiki, while 20% often and 13% rarely, the sample, it was determined that
93% of the teachers surveyed consider it important to have a tool for communication
and consultation of information during the development and implementation of Software
Engineering Project. The teachers prefer 81% to Drupal, 13% to Joomla and 6% to
WordPress because Drupal allows better data storage and offers various types of
management in communication without loss of information. According to the survey,
100% of the teachers agree with the use of a Wiki for software engineering projects and
recommend that it should be implemented in different fields.
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DISCUSSION
In reference to the survey carried out with 15 teachers of the Networking and
Telecommunications Engineering Career in reference to the use of a Wiki for the self-
management platform for health, 10 questions were asked; the same that validate the Idea to
Defend considered. With the creation of the Wiki web portal. Drupal, which allows the agile
implementation of coherent and updated information that also reduces the risk of presenting
inconsistencies or errors by the members of the development of the Software Engineering
Project in a remarkable way. It is determined that in obtaining 85% of the sample used and
solvent load in favorable response to the implementation of a content manager or Wiki in the
development of a Software Project, it could be considered adequate. Therefore, it is considered
feasible the implementation of Drupal in the APP SALUD platform, which will allow a better
management of information to users.
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